Privacy Policy

1. Information We Collect

We collect personal information you provide when you submit a website form, call us, email us, or otherwise contact us. This may include your name, phone number, email address, suburb or location, property address, service type, message details, and any other information you choose to provide about your garage door enquiry.

When you use our website, we may also collect technical and usage information such as the page you visited, page URL, browser and device information, approximate location derived from technical data, IP address, cookie identifiers, analytics events, referral source, and campaign or UTM information where available.

2. How We Use Your Information

We use your information to respond to enquiries, provide quotes, assess service availability, schedule garage door services, send service-related communications, operate and improve our website, measure enquiry sources, maintain records, and protect our website from spam, fraud, or misuse.

We do not sell your personal information.

3. Contact Forms, Calls, and Emails

If you submit a contact form, we use the details you provide to contact you about your enquiry. Form submissions may be sent to us by email and may include the page URL where the form was submitted.

If you call or email us directly, we use the information you provide to respond to your enquiry, manage bookings, provide quotes, and keep service records.

4. Cookies and Analytics

We use cookies and similar technologies to operate the website and understand how visitors use it. This may include Google Analytics, which helps us measure website traffic, pages viewed, and general enquiry performance.

Analytics information is used in an aggregated or general way where possible. We do not intentionally send names, phone numbers, email addresses, full addresses, or message text to Google Analytics.

You can control cookies through your browser settings. Blocking cookies may affect some website functionality or analytics measurement.

5. Third-Party Service Providers

We may use trusted service providers to operate the website, host the website, send and receive enquiry emails, analyse website usage, manage business email, and provide related business systems. These providers may process personal information on our behalf.

These providers may include website hosting providers, email delivery providers such as Resend, analytics providers such as Google Analytics, and business email or productivity providers such as Google Workspace.

6. Disclosure and Overseas Processing

We may disclose personal information to our staff, contractors, technicians, service providers, and professional advisers where reasonably necessary for the purposes described in this policy.

Some service providers may store or process information outside Australia. Where this occurs, we rely on the provider's security, privacy, and data handling practices.

7. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage over the internet is completely secure.

We keep personal information for as long as reasonably needed for enquiries, bookings, service records, legal, accounting, warranty, and business administration purposes. We may delete or de-identify information when it is no longer needed.

8. Access, Correction, and Privacy Requests

You may contact us at info@duxdoors.com.au to ask for access to personal information we hold about you, request a correction, ask a privacy question, or make a privacy complaint.

We may need to verify your identity before responding to some privacy requests. If you make a complaint, we will consider it and respond within a reasonable time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised last updated date.

10. Contact Us

If you have questions about this privacy policy, please contact us at info@duxdoors.com.au.