Terms & Conditions

1. About These Terms

These terms apply when you use the DuxDoors website, request a quote, make an enquiry, or book garage door services with us.

These terms are general website and service terms. Any written quote, invoice, or booking confirmation we provide may include job-specific details such as scope, price, timing, access requirements, warranty details, and payment terms.

2. Website Information

The information on this website is general in nature and is provided to help customers understand our garage door services. It is not a substitute for an inspection, diagnosis, or written quote for your property.

We aim to keep website information accurate and current, but service availability, response times, parts availability, and pricing may vary depending on your location, the condition of the door, access, safety issues, and technician availability.

3. Quotes and Bookings

Submitting a website form, calling us, or emailing us does not by itself create a confirmed booking. A booking is confirmed when we accept the job and agree the relevant service details with you.

Quotes are based on the information available at the time. If the actual condition of the garage door, opener, tracks, springs, cables, site access, or safety risk differs from the information provided, we may need to revise the quote before carrying out the work.

If any inspection fee, call-out fee, emergency attendance fee, or other charge applies, this should be disclosed before the service proceeds. The business owner should confirm the final fee policy before launch.

4. Service Areas and Availability

We provide services in the locations and service areas listed on this website. If your suburb or property is outside our normal service area, we may decline the booking or advise you of any relevant limitations before proceeding.

Same-day, same-week, emergency, and after-hours services are subject to technician availability, parts availability, location, safety conditions, and the nature of the fault.

5. Customer Responsibilities

You are responsible for providing accurate contact details, property details, access information, and a clear description of the issue where possible.

You must ensure safe and reasonable access to the garage door, opener, power supply, driveway, and work area. If the work area is unsafe or inaccessible, we may need to reschedule or revise the service arrangement.

6. Payments

Payment terms should be set out in the relevant quote, invoice, or booking confirmation. Unless otherwise agreed, payment is due in accordance with the invoice or payment instructions provided for the job.

The business owner should confirm accepted payment methods, deposit requirements, invoice timing, and late payment terms before launch.

7. Cancellations and Changes

If you need to cancel or change a booking, please contact us as soon as possible using the phone number or email address on this website.

Any cancellation, rescheduling, call-out, or attendance fee should be disclosed before the service proceeds. The business owner should confirm the final cancellation policy before launch.

8. Workmanship, Parts, and Warranty

Where a workmanship warranty or parts warranty applies, the relevant details should be provided in the quote, invoice, warranty document, or booking confirmation.

Warranty support may depend on the nature of the work, parts used, manufacturer terms, correct use of the door, maintenance, site conditions, and whether the issue is related to the original work.

These terms do not exclude, restrict, or modify any rights you may have under the Australian Consumer Law.

9. Australian Consumer Law

Our goods and services may come with guarantees, rights, and remedies under the Australian Consumer Law that cannot be excluded, restricted, or modified.

Nothing in these terms is intended to limit your rights under the Australian Consumer Law or any other law that cannot lawfully be excluded.

10. Liability

To the extent permitted by law, we are not responsible for loss caused by inaccurate information you provide, unsafe or inaccessible work areas, pre-existing damage, unrelated faults, misuse, lack of maintenance, or events outside our reasonable control.

Nothing in this section limits rights or remedies that cannot be limited under Australian Consumer Law.

11. Privacy

When you contact us or submit a form, we collect and use personal information to respond to your enquiry, provide quotes, arrange services, and operate the website.

Please read our Privacy Policy for more information about how we collect, use, disclose, and protect personal information.

12. Contact Us

If you have questions about these terms, contact us at info@duxdoors.com.au.